Welcome to the Karachi Pansar FAQs page. We’ve compiled a list of common questions to help you learn more about our products, our services, and our commitment to natural wellness. If you don’t find the answer you’re looking for, please don’t hesitate to contact our customer support team!
General Questions
1. What is Karachi Pansar? Karachi Pansar is a leading online herbal store in Pakistan dedicated to providing pure and authentic natural products. We offer a wide range of herbs, spices, supplements, and other wellness essentials sourced with a commitment to quality assurance and purity.
2. What kind of products do you sell? We offer a diverse range of natural health products, including herbal supplements, seeds, pure honey, herbal tea, spices, dry fruits and nuts, herbal powders, essential oils, and cold-pressed oils. All our products are selected to support a healthy lifestyle.
3. Are your products organic? We are committed to sourcing organic and naturally cultivated products whenever possible. While not every product is certified organic, we ensure that all our items are free from harmful additives and chemicals. We prioritize partnering with suppliers who share our dedication to purity and ethical sourcing.
Ordering & Delivery
4. How can I place an order? You can place an order directly through our website. Simply add your desired products to the cart, proceed to checkout, and fill in your details. Our user-friendly platform makes it easy to shop for your favorite herbal products online.
5. Do you offer nationwide delivery? Yes, we offer reliable delivery services to all major cities and towns across Pakistan. Your order will be carefully packed and delivered right to your doorstep, ensuring a convenient and hassle-free experience.
6. What are your delivery charges and times? Delivery charges are calculated at checkout based on your location and the size of your order. We strive to process and dispatch all orders within 24-48 hours. Delivery typically takes [e.g., 3-5 business days], but this may vary depending on your location.
Product & Quality
7. How do you ensure the quality of your products? Our commitment to quality is what sets us apart. We have a multi-stage Quality Assurance process that includes meticulous sourcing, a rigorous inspection of raw materials, and careful packaging. We partner with trusted suppliers and perform checks to ensure our products, like our pure honey and black seed oil, are of the highest standard.
8. Do you sell pure cold-pressed oils? Yes, we specialize in high-quality cold-pressed oils. Our oils are extracted using a heat-free process to preserve their vital nutrients, aroma, and flavor. Products like our cold-pressed coconut oil and almond oil are 100% pure and unadulterated.
9. Can I use your essential oils for therapeutic purposes? Our essential oils are 100% pure and suitable for aromatherapy. However, they should not be ingested. For topical application, we recommend performing a patch test and diluting with a carrier oil, such as our cold-pressed almond oil.
Returns & Support
10. What is your return policy? We stand by the quality of our products. If you receive a damaged or incorrect item, please contact our customer support team within 10days of delivery. We will be happy to assist you with a return or exchange, provided the item is unused and in its original packaging.
11. How can I contact customer support? You can reach our customer support team via the "Contact Us" page on our website, by phone at +92 300 3780060. We are available to help you with any questions about your order or our natural products.